This policy explains when a purchase may be reviewed for refund and when it normally becomes nonrefundable.
Requests may be reviewed when the purchase has not seen substantial course use and the student has not yet received the primary value of course access.
A review is not an automatic approval; account activity, progress, exam access, and other material use may be checked before a decision is made.
A purchase normally becomes nonrefundable after substantial course progress, final-exam access, certificate issuance or unlock, the start of mailed-order fulfillment, or any other material use of the purchased access.
If you request a refund within 7 days of purchase and have accessed less than 30 minutes of course content, you may be eligible for a full refund.
Refund decisions are issued within 3 business days of receiving the request.
Approved refunds are processed within 5 to 10 business days to the original payment method.
If you disagree with a refund decision, you may reply within 7 days to request a supervisory review.
Accidental duplicate charges or clear billing mistakes may be reviewed separately and, when confirmed, corrected or refunded.
If you find a lower publicly advertised price for an equivalent Florida parent-education course, request review before purchase. Reviews do not include private coupon codes, expired promotions, bundles, hidden-fee offers, or nonequivalent courses.
If you disagree with a refund decision, email admin@nationalcourseportal.com with your situation. We will review your case and respond within 3 business days.
If you are still not satisfied after our review, you may dispute the charge directly with your bank or credit card company.
If you want to request refund review or clarify a charge, start with the support page.
