Illinois Security Guard course questions and answers

Yes. From start to finish the experience is fully available in Spanish: the course lessons, every practice question, every answer choice, every explanation and rationale, the final exam, the study materials, and student support are all in Spanish. You can complete the entire course, take the final exam, and earn your certificate in Spanish without ever switching to English.

Refund requests are reviewed under the course refund policy. Refunds may be reviewed before meaningful course use, but purchases are generally not refundable after substantial course progress, final exam access, certificate issuance, or mailed-certificate fulfillment has begun.

Yes. Price-match review is available for every listed course with open or planned paid enrollment. The lower offer must be public, paid, current, verifiable, and equivalent in scope, access, certificate path, reporting value, and format where those items apply. Free resources, free government courses, private coupon codes, expired promotions, bundles, hidden-fee offers, and nonequivalent courses are not comparison points.

No. The 90 Club™ is available only on courses that explicitly show it on the course page or at checkout. On those courses it is included with enrollment at the posted price, with no separate plan or surcharge, and it is separate from price-match review. It is a conditional rebate issued after verified records meet the posted terms, not a coupon, checkout discount, pass guarantee, score guarantee, license guarantee, or outcome guarantee.

The Illinois 20-hour basic security training is $29.99 for individual online enrollment. The price is shown on the checkout page before purchase.

Yes. Start with the FAQ and self-serve course resources. If you still need help, send a secure message from the student portal after signing in, or email admin@nationalcourseportal.com — we usually reply within one business day.

Illinois handles 20-hour basic training through statutory and administrative requirements, not a separate course-approval application. This course is built to satisfy those requirements; the employer/private security contractor agency must accept the training and certify completion on the Department form.

Students generally need course access, required seat time, identity verification, and a passing final exam result before a certificate becomes available.

Identity verification helps confirm that the person completing the course and taking the final exam is the enrolled student. It is also part of the course controls used to protect certificate integrity and completion records.

No. The lesson quizzes are optional and can be skipped. They are there to help you review the material and reinforce learning, but they do not replace the course final exam.

No. Lesson quiz scores do not change your final exam result and do not replace the course requirements needed to earn a certificate.

No. The final exam unlocks only after you complete all lessons, reach the full 20 hours of active course time, and finish the required identity steps.

No. The final exam unlocks only after you complete all lessons, reach the full 20 hours of active course time, and finish the required identity steps.

No. There is no fixed minimum time per page. Your course time is tracked across active participation in the course. You still need to complete all required lessons and meet the full required course-time minimum before the final exam unlocks, and pass the final exam before the certificate releases.

The final exam requires a passing score of 80% before the course can be completed and the certificate can unlock.

If you do not pass, the exam page shows your result, an earliest return time for another attempt, and suggested lessons to review before you try again.

No. The certificate does not unlock and the course is not considered complete until you pass the final exam and meet the other course requirements.

You need to complete the course flow, including required timing and progress controls, before the final exam and certificate become available.

After you complete the 20 hours, finish the lessons, verify identity, and pass the final exam, the completion record unlocks. Share that record with your employer/agency so it can review, accept, and certify the training.

Save your completion record and give it to your employer/agency. Course completion is not a PERC card and does not replace the PERC application, fingerprinting, background check, IDFPR steps, or firearm training.

Start with the FAQ and course information. For payment, access, certificate, or course-related issues, send a secure message from the student portal after signing in, or email admin@nationalcourseportal.com.

Every student receives the same level of support: FAQ, self-serve resources, secure messaging from the student portal after login, and direct email response. We usually reply within one business day.

The final exam stays locked until you complete the required lessons, satisfy the course seat time, and finish the required identity verification steps.

Your certificate becomes available only after required seat time is complete and you have passed the final exam.

Course time is tracked based on your activity. Keep progressing through lessons and remain active on the course pages until the required time is completed.