Medical Assistant Exam Prep course questions and answers
This page provides general answers to common student questions before enrollment, during the course, and after completion.
Is the whole course really available in Spanish?
Yes. From start to finish the experience is fully available in Spanish: the course lessons, every practice question, every answer choice, every explanation and rationale, the final exam, the study materials, and student support are all in Spanish. You can complete the entire course, take the final exam, and earn your certificate in Spanish without ever switching to English.
Can I get a refund?
Refund requests are reviewed under the course refund policy. Refunds may be reviewed before meaningful course use, but purchases are generally not refundable after substantial course progress, final exam access, certificate issuance, or mailed-certificate fulfillment has begun.
Do you offer a price match?
Yes. Price-match review is available for every listed course with open or planned paid enrollment. The lower offer must be public, paid, current, verifiable, and equivalent in scope, access, certificate path, reporting value, and format where those items apply. Free resources, free government courses, private coupon codes, expired promotions, bundles, hidden-fee offers, and nonequivalent courses are not comparison points.
Is The 90 Club™ available for every course?
No. The 90 Club™ is available only on courses that explicitly show it on the course page or checkout option. It is separate from standard pricing and separate from price-match review. It is a conditional rebate after verified records meet the posted terms, not a coupon, checkout discount, pass guarantee, score guarantee, license guarantee, or outcome guarantee.
How much does the course cost?
Pricing depends on the state and course. Current plans and prices are shown on the pricing and checkout pages. If the state is still in preparation, final pricing has not been published yet.
Can I talk to a real person?
Yes. Start with the FAQ and self-serve course resources. If you still need help, send a secure message from the student portal after signing in, or email admin@nationalcourseportal.com — we usually reply within one business day.
Is this course approved?
Approval and acceptance depend on the state and the student's specific requirement. Review the disclosures carefully and confirm acceptance before purchasing or relying on completion.
What do I need before I can finish the course?
Students generally need course access, required seat time, identity verification, and a passing final exam result before a certificate becomes available.
Why do I have to verify my identity?
Identity verification helps confirm that the person completing the course and taking the final exam is the enrolled student. It is also part of the course controls used to protect certificate integrity and completion records.
Do I have to take the lesson quizzes?
No. The lesson quizzes are optional and can be skipped. They are there to help you review the material and reinforce learning, but they do not replace the course final exam.
Do my quiz scores count in my final grade?
No. Lesson quiz scores do not change your final exam result and do not replace the course requirements needed to earn a certificate.
Can I take the final exam right away?
No. You must complete all required lessons, satisfy the full course-time requirement, and finish identity verification before the final exam can be started.
Does the required course time include the final exam?
Yes. The final exam time counts toward the overall course-time minimum. The final exam unlocks after the required lessons and full course time are complete, and the certificate releases after a passing final exam score.
Do I have to spend a certain amount of time on each page?
No. There is no fixed minimum time per page. Your course time is tracked across active participation in the course. You still need to complete all required lessons and meet the full required course-time minimum before the final exam unlocks, and pass the final exam before the certificate releases.
What score do I need on the final exam?
The final exam requires a passing score of 80% before the course can be completed and the certificate can unlock.
What happens if I fail the final exam?
If you do not pass, the exam page shows your result, an earliest return time for another attempt, and suggested lessons to review before you try again.
Can I get credit if I do not pass the final exam?
No. The certificate does not unlock and the course is not considered complete until you pass the final exam and meet the other course requirements.
Do I have to read all the course pages?
You need to complete the course flow, including required timing and progress controls, before the final exam and certificate become available.
How do I get my certificate?
Once course requirements are complete and the final exam is passed, the certificate page unlocks so the student can view, download, print, and verify the certificate.
What do I need to do after I finish the class?
After you complete the course, pass the final exam, open your certificate page and save a copy for your records. If your court, employer, or insurance company needs anything else from you, follow their instructions.
What if I have an issue with payment, access, or my certificate?
Start with the FAQ and course information. For payment, access, certificate, or course-related issues, send a secure message from the student portal after signing in, or email admin@nationalcourseportal.com.
How do I get help if I have a question?
Every student receives the same level of support: FAQ, self-serve resources, secure messaging from the student portal after login, and direct email response. We usually reply within one business day.
Why is my final exam locked?
The final exam stays locked until you complete the required lessons, satisfy the course seat time, and finish the required identity verification steps.
Why is my certificate locked?
Your certificate becomes available only after required seat time is complete and you have passed the final exam.
Why is my course timer not done yet?
Course time is tracked based on your activity. Keep progressing through lessons and remain active on the course pages until the required time is completed.
Need more information?
Review the course information page if you want a closer look at enrollment, identity checks, and certificate details before you begin.