Medical Assistant Exam Prep course refund policy

Requests may be reviewed when the purchase has not seen substantial course use and the student has not yet received the primary value of course access.

A review is not an automatic approval; account activity, progress, exam access, and other material use may be checked before a decision is made.

A purchase normally becomes nonrefundable after substantial course progress, final-exam access, certificate issuance or unlock, the start of mailed-order fulfillment, or any other material use of the purchased access.

If you request a refund within 7 days of purchase and have accessed less than 30 minutes of course content, you may be eligible for a full refund.

Our target is to issue refund decisions within 3 business days of receiving the complete request.

Issued refunds typically appear on the original payment method within 5 to 10 business days, depending on the payment processor and bank.

If you disagree with a refund decision, you may reply within 7 days to request a supervisory review.

Accidental duplicate charges or clear billing mistakes may be reviewed separately and, when confirmed, corrected or refunded.

Refund eligibility may be forfeited if the purchase is associated with fraud, unauthorized use, identity misrepresentation, chargeback abuse, or any attempt to obtain course access or certificates without legitimate payment.

If a chargeback or payment dispute is filed, course access and certificate verification for the disputed purchase are blocked immediately and remain blocked until the dispute is resolved. If the dispute is lost, access stays permanently blocked. If a charge is fully refunded outside of dispute, access is also blocked. Partial refunds (such as rebates that leave some tuition paid) do not block access.

One refund review is allowed per enrollment. Patterns of repeated enroll-and-refund activity may be declined.

Where a course offers The 90 Club™ as an optional checkout plan, we issue the posted rebate amount for a qualifying purchase when the student completes the course, earns the posted threshold on the first final attempt (90% or higher when posted), and the account, payment, certificate, rebate cap, and no-dispute records meet the plan terms. The rebate is treated as a partial refund of the qualifying purchase, not as a separate purchase.

Each issued rebate counts against the student-level cap. We issue at most 3 rebates per student per rolling 365-day window across the entire National Course Portal catalog, identified by the combination of account email and payment method. Additional eligible passes within the same window are still recognized academically but the rebate refund is not issued.

A rebate becomes nonrefundable once issued. If a student initiates a chargeback on the underlying purchase after a rebate was issued, the rebate is unwound as part of the chargeback resolution.

Employer-purchased seats are sold in groups under a separate plan code. Group-level refund and transfer rules apply.

Unredeemed seats (no student has claimed the seat) are refundable for 30 days from the date of purchase. After 30 days, unredeemed seats are nonrefundable but remain valid for redemption.

Transfer of a seat between students is allowed only before the seat has been redeemed. Once a student claims and signs in to a seat, that seat is locked to that student and cannot be moved.

Seats expire and become nonredeemable 365 days from the date of purchase. Expired seats are not refundable.

Per-deal written agreements with named employer accounts may override the default 30-day refund, transfer, and 365-day expiry rules. Such overrides require a signed addendum from National Course Portal.

A price match is reviewed before purchase only.

The lower price must be visible at a public verifiable URL at the time of review. Screenshots, expired pages, and private quotes are not eligible.

The lower price must still be live when our admin opens the URL during review. We open the URL during business hours; if the URL no longer shows the price, the request is declined and may be re-submitted with a refreshed link.

Each student may receive at most 2 approved price matches in any rolling 365-day window, identified by the combination of account email and payment method.

An approved price-match quote is valid for 48 hours from the time we send the approval email. Purchases completed after the 48-hour window do not receive the match.

Free options, subscriptions, employer or group bundles, coupons, hidden-fee offers, and nonequivalent courses are not comparison points.

If you find a lower publicly advertised price for an equivalent Medical Assistant Exam Qbank, request review before purchase. Reviews do not include private coupon codes, expired promotions, bundles, hidden-fee offers, or nonequivalent courses.

If you disagree with a refund decision, email admin@nationalcourseportal.com with your situation. We will review your case and respond within 3 business days.

If you are still not satisfied after our review, you may dispute the charge directly with your bank or credit card company.