These terms describe course-use rules, student responsibilities, and important service limits for the New York Retail Workplace Violence Prevention online experience.
Students must create and use their own account, keep password or connected Google sign-in access secure, and personally complete the course, identity checks, and the final exam.
Registration, identity, and course-reference information when applicable must be accurate, complete, and current. Incorrect, incomplete, or misleading information may prevent completion or certificate use.
Students are responsible for confirming whether the online course is acceptable for their specific organization, agency, employer, or requesting party before purchase or reliance.
The site provides general course information only and does not provide legal, professional, or employment advice, or guarantee acceptance by any organization or agency.
The course may use seat-time tracking, identity verification, activity controls, final exam controls, and other anti-fraud measures before completion or certificate access is granted.
The platform may suspend or limit access when it detects fraud, account sharing, course-time manipulation, inconsistent identity responses, or any other conduct that puts certificate or regulatory integrity at risk.
A certificate is issued only after all applicable course requirements are satisfied, including identity verification, required total course time, and a passing final exam result.
Certificate acceptance and any submission depend on the rules of the applicable organization, agency, employer, or requesting party.
Purchases, upgrades, and optional services are governed by the posted refund policy. Course access normally becomes nonrefundable after substantial course use, final exam access, certificate issuance, or other material use of the purchased access.
If a student believes a charge is incorrect or an access problem occurred, the student should request support review before starting a chargeback so the issue can be reasonably investigated and, when appropriate, corrected.
Review the refund policy. If you need help with access, records, or a compliance issue, start with the support page.
